Augment CXM
Sales Tools
Customer Intelligence Platform with Experience Analytics
Popular Workflows with Augment CXM
Churn Prediction
Analyze customer data → Calculate health scores → Predict churn risk → Alert CSMs → Intervene proactively
Expansion Identification
Track usage patterns → Spot upsell opportunities → Score expansion readiness → Notify account managers
How does Augment CXM help?
- customer intelligence
- experience analytics
- churn prediction
- health scoring
Pricing
Who is Augment CXM for?
Is Augment CXM easy to use?
Links
Visit WebsiteEverything You Need to Know About Augment CXM
Complete guide to features, pricing, integrations, and implementation
Overview
- Customer Intelligence
- Experience Analytics
- Churn Prediction
- Health Scoring
- Expansion Opportunities
- Customer Success
- Retention Analytics
- Account Intelligence
What is Augment CXM
Augment CXM is a customer intelligence platform designed for customer success and account management teams who want to reduce churn and drive expansion. It provides health scoring predicting churn risk for each account, sentiment analysis extracting insights from support tickets and conversations, expansion identification spotting upsell and cross-sell opportunities, account recommendations providing specific actions to improve health, and CRM enrichment updating Salesforce and HubSpot with intelligence. People use Augment CXM because predictive analytics enable proactive intervention, expansion insights drive growth, and costs $299-999/mo improving retention and expansion outcomes.
Augment CXM shines in customer success teams reducing churn, account managers driving expansion, SaaS companies optimizing retention, and organizations prioritizing customer lifetime value. Teams see results fast, often reducing churn by 15-25% and increasing expansion revenue by 20-30%.
Ideal Customer Profile
Augment CXM is recommended for mid-market and enterprise customer success and account management teams who want predictive customer intelligence.
Company Size:
- Mid-Market
- Enterprise
Key Features
- Health scoring predicting churn risk for each customer account
- Sentiment analysis extracting insights from support tickets and conversations
- Expansion identification spotting upsell and cross-sell opportunities from usage
- Account recommendations providing specific actions to improve health scores
- CRM enrichment updating Salesforce and HubSpot with customer intelligence
- Alert notifications informing CSMs when accounts need attention
Best Use Case For Augment CXM
Augment CXM is a customer intelligence platform designed for CS teams who want to reduce churn and drive expansion. It provides health scoring, sentiment analysis, expansion identification, account recommendations, and CRM enrichment. People use Augment CXM because predictive analytics enable intervention and costs $299-999/mo.
Augment CXM shines in CS teams reducing churn, account managers driving expansion, SaaS optimizing retention, and prioritizing lifetime value. Teams reduce churn by 15-25% and increase expansion by 20-30%.
Pricing
Augment CXM offers subscription plans starting at $299/month for Professional with basic intelligence, scaling to $999+/month for Enterprise with advanced analytics and unlimited accounts. All plans include health scoring, sentiment analysis, expansion identification. 14-day free trial available.
Starting Price: $299/month Trial: Available, 14 days of trial
Professional
$299 Per Month
100 customer accounts, health scoring, sentiment analysis, expansion identification, CRM integration
Business
$599 Per Month
500 customer accounts, all Professional features, account recommendations, API access, priority support
Enterprise
$999+ Per Month
Unlimited accounts, all Business features, custom models, dedicated CSM, white-glove service
What are Augment CXM alternatives?
How simple is Augment CXM setup?
Complexity: Intermediate
Augment CXM's implementation begins with account creation, CRM connection, and first health scores within 1 week. For full deployment, expect 2-4 weeks to integrate with CRM and support platforms, configure health scoring models, set up sentiment analysis, establish expansion playbooks, train CS team on insights, and create intervention workflows.
Frequently Asked Questions
How to use Augment CXM?
Create account, integrate with CRM and support platforms, let AI analyze customer data, review health scores and churn predictions, monitor sentiment from interactions, identify expansion opportunities, receive account-specific recommendations, intervene proactively on at-risk accounts, track retention and expansion improvements.
How much is Augment CXM?
Augment CXM offers plans from $299 to $999+/month based on customer account volume (100-unlimited accounts) and features (basic vs custom models, API access, dedicated support), with all plans including health scoring and sentiment analysis.
Why choose Augment CXM?
Reduce customer churn by 15-25% with predictive health scoring, increase expansion revenue by 20-30% identifying upsell opportunities, intervene proactively on at-risk accounts before they churn, extract sentiment insights from support interactions automatically, optimize retention at $299-999/mo improving customer lifetime value, receive specific recommendations for each account.
How does Augment CXM work?
Augment CXM provides customer intelligence platform, integrates with CRM and support systems, analyzes customer data predicting churn risk, calculates health scores for each account, extracts sentiment from tickets and conversations, identifies expansion opportunities from usage patterns, provides account-specific recommendations, enriches CRM with intelligence, then delivers predictive customer analytics for proactive retention and growth.
Is Augment CXM free?
Augment CXM offers a 14-day free trial with access to health scoring, sentiment analysis, expansion identification, and CRM integration but no permanent free tier. Plans start at $299/month.
How does Augment CXM help?
- Reduce customer churn by 15-25% with predictive health scoring
- Increase expansion revenue by 20-30% identifying upsell opportunities
- Intervene proactively on at-risk accounts before they churn
- Extract sentiment insights from support interactions automatically
- Optimize retention at $299-999/mo improving customer lifetime value
- Receive specific recommendations for each customer account
Links
Visit Website: https://augmentcxm.com
Pricing Summary
From: $299/month Trial: Available, 14 days of trial
Who is Augment CXM for?
- Mid-Market
- Enterprise
Is Augment CXM easy to use?
Complexity: Intermediate
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