Hook

Overview

• Customer Success
• Churn Prevention
• Account Health Monitoring
• CS Automation
• Customer Engagement
• Retention Automation
• Usage Analytics
• Proactive CS

Hook is a customer success platform designed for CS teams, account managers, and SaaS companies who need to scale proactive engagement across hundreds of customer accounts. It combines automated account health scoring based on product usage, NPS, and engagement metrics, churn prediction models identifying at-risk customers 30-60 days before cancellation, automated customer journey campaigns sending personalized emails and in-app messages, and centralized CS workspace managing all customer touchpoints. People use Hook because it prevents churn by identifying and engaging at-risk accounts automatically, enables CS managers to handle larger books of business, and provides data-driven insights on customer health without manual tracking.

Hook shines in SaaS companies with 100-1,000+ customers requiring proactive CS, post-sales teams scaling from reactive to proactive engagement, and organizations wanting to reduce churn by 20-40% through systematic account monitoring. Teams see results fast, often identifying at-risk accounts within first week and reducing churn by 15-25% within first quarter through automated engagement. It fits smoothly into your tech stack by integrating with Salesforce, HubSpot, Intercom, and product analytics tools for unified customer data. Hook is not designed for enterprise CS requiring complex playbooks but focuses on automated SMB/mid-market customer success efficiently.

Hook is recommended for customer success teams, account managers, and SaaS companies who want to automate account health monitoring, prevent churn, and scale proactive customer engagement.

Company Size:

• SMBs
• Mid-Market

• Automated account health scoring based on usage and engagement
• Churn prediction identifying at-risk customers 30-60 days early
• Automated customer journey campaigns (email + in-app messaging)
• Centralized CS workspace managing all touchpoints
• Product usage analytics and engagement tracking
• CRM integration with Salesforce and HubSpot

Hook is a customer success platform designed for CS teams who need to scale proactive engagement across hundreds of accounts. It combines automated account health scoring, churn prediction identifying at-risk customers 30-60 days early, automated journey campaigns, and centralized CS workspace. People use Hook because it prevents churn automatically and enables CS managers to handle 3-5X more accounts.

Hook shines in SaaS companies with 100-1,000+ customers, scaling from reactive to proactive CS, and reducing churn by 20-40%. Teams see results fast, often identifying at-risk accounts within first week and reducing churn by 15-25% first quarter.

Hook offers subscription plans starting at $49/month for the Starter plan with basic account health monitoring for up to 100 customers, scaling up to $249/month for Professional with advanced automation and unlimited customers. All plans include health scoring, churn prediction, and automated campaigns. Higher tiers add more customer capacity, advanced playbooks, and dedicated support. 14-day free trial available.

Starting Price: $49/month Trial: Available, 14 days of trial

Starter

$49 Per Month

It includes:

• Up to 100 customers
• Account health scoring
• Basic churn prediction
• Automated email campaigns
• CRM integration
• Email support

Growth

$149 Per Month

It includes:

• Up to 500 customers
• All Starter features
• Advanced churn models
• In-app messaging
• Product usage analytics
• Priority support

Professional

$249 Per Month

It includes:

• Unlimited customers
• All Growth features
• Custom playbooks
• Advanced integrations
• Dedicated support
• Analytics dashboard

Enterprise

Contact Sales

It includes:

• Custom customer limits
• White-label options
• Advanced security
• API access
• SLA guarantees
• Account management

Complexity: Intermediate

Hook's implementation begins with CRM and product analytics integration within 1-2 days for basic health scoring. For full deployment with automated playbooks and churn prevention, expect 2-3 weeks to configure health scoring criteria, build automated customer journey campaigns, integrate product usage data, train CS team on proactive workflows, and establish churn prediction baselines before scaling automated engagement operations.

• Monitor account health automatically based on usage and engagement
• Predict churn 30-60 days early with machine learning
• Automate customer journey campaigns for at-risk accounts
• Scale CS managers to handle 3-5X more accounts
• Reduce churn by 15-25% through proactive engagement
• Get centralized CS workspace managing all customer touchpoints

Visit Website: https://usehook.com

Social:

• LinkedIn: https://www.linkedin.com/company/usehook/
• Twitter: https://twitter.com/usehook

From: $49/month Trial: Available, 14 days of trial

• SMBs
• Mid-Market

Complexity: Intermediate

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