UserIQ

Overview

UserIQ is a digital adoption and customer success platform with in-app onboarding tours, user segmentation, customer health monitoring, and product intelligence for B2B SaaS companies.

Designed for mid-market SaaS teams needing in-app engagement and onboarding automation.

Quick Facts:

• Category: Customer Success & Digital Adoption
• Pricing: Estimated $1,000-3,000/month (custom quote)
• Free trial: No
• G2 rating: 4.1/5 (145 reviews)

UserIQ provides in-app engagement tools including onboarding tours, tooltips, user segmentation, customer health scoring, and product intelligence tracking to reduce churn and improve feature adoption for B2B SaaS products.

Core Features

• In-App Onboarding: Guided tours and interactive tooltips for user education and feature discovery
• Customer Health Dashboard: Assess churn liability with segmentation by in-app behaviors, user data, and demographics
• User Segmentation: Create custom segments analyzing feature engagement by job roles and NPS score variances

Our Take: UserIQ offers standard digital adoption features but struggles with value vs price (estimated $1,000-3,000/month). Users report high pricing relative to limited insights delivered, with 4.1/5 G2 rating reflecting mixed feedback. Major drawbacks include no free trial (vs Userpilot or Appcues offering trials), recurring bugs and performance issues, and low support quality with missing knowledge base documentation. User complaints about repeated technical problems and slow support response suggest reliability concerns. Best for mid-market teams specifically needing in-app onboarding, but SMBs save 50-70% with Userpilot ($250-750/mo) or Appcues ($200-800/mo) offering better trials, documentation, and support without ongoing technical issues.

In-App Onboarding Tours & Guides

Create guided tours, tooltips, and interactive walkthroughs for user onboarding and feature education. Build step-by-step flows introducing new users to product functionality without leaving the application. Announce new features via tooltips and modals. Users report this as core value but note bugs and performance issues reduce reliability vs competitors like Userpilot with more stable implementation.

Customer Health Dashboard & Segmentation

Monitor customer health scores assessing churn liability based on in-app product usage, support tickets, and engagement metrics. Advanced segmentation creates custom user groups by job roles, demographics, NPS scores, and in-app behaviors. Analyze feature engagement patterns across segments to identify adoption gaps. However, users complain about limited insights relative to pricing vs Gainsight or ChurnZero providing deeper analytics.

Product Intelligence & Feature Tracking

Track which features users engage with, how frequently, and which job roles adopt specific functionality. Identify underutilized features requiring better education or potential churn signals from declining usage. Integrate with Segment for comprehensive user analytics. Users note this intelligence is basic vs Pendo or WalkMe offering more detailed behavioral analytics and session replay.

Custom Quote-Based Pricing

• Estimated range: $1,000-3,000/month
• No free trial available
• Contact sales for pricing based on users and features
• Users report high pricing relative to insights gained

Pricing notes: No transparent published tiers or trial period. Quote-only model makes comparison difficult vs Userpilot or Appcues with public pricing.

Best value: Skip UserIQ—try Userpilot ($250-750/mo with trial) or Appcues ($200-800/mo with trial) for 50-70% savings, better support, and trial periods.

• Website
• G2 Reviews