Catalyst

Overview

Startup CS team grows from 5 to 20 CSMs over 2 years. With Catalyst account-based pricing, adds 15 users at no incremental per-seat cost. Vs Vitally: 20 users × $499 = $9,980/month. Catalyst potentially better economics at scale if account-based price <$10K.

Startup uses Catalyst with implementation, CS manager, and support included (no extra cost). Avoids separate implementation fees ($5-10K) and ongoing support costs typical of other platforms.

Catalyst is a startup-friendly customer success platform with account-based pricing (unlimited users) and included implementation/support services, good alternative to per-seat tools when scaling CS teams.

Key advantage: Unlimited user model eliminates per-seat cost escalation as CS team grows vs Vitally/ChurnZero charging per user.

Trade-off: Custom pricing lacks transparency of Vitally's published rates, and smaller company presence (300 vs Vitally 500+) means less proven track record.

Best for: Growing CS teams (5-20+ CSMs) where per-seat costs would exceed account-based pricing model.

Account-based: Estimated $500-3K/month based on customer count, unlimited users included. Custom quotes required.

Comparison:

• Vitally: $499/month published (1 user), but 10 users = $4,990/month
• Catalyst: ~$2-3K/month (estimated) with unlimited users = better economics at 10+ CSMs

Use Catalyst if: Growing CS team (10-20+ CSMs), unlimited users needed, included services valued Use Vitally if: Small team (<10 CSMs), want transparent published pricing, proven track record Use Totango if: Budget <$500/month regardless of user count

Rating: ⭐⭐⭐⭐☆ (3.8/5)

Sources:

1. Catalyst Official Website: https://www.catalyst.io
2. Catalyst Reviews - G2: https://www.g2.com/products/totango-catalyst/reviews