Pega

Overview

• Business Automation
• Process Management
• Customer Engagement
• Case Management
• Low-Code Platform
• AI Decisioning
• Workflow Automation
• Enterprise Platform

Pega is a business process management platform designed for large enterprises who want to automate complex, cross-functional workflows. It provides process automation orchestrating multi-step workflows across departments and systems, AI decisioning using ML to personalize customer interactions and recommendations, case management handling complex customer service and support scenarios, low-code development enabling rapid application building without extensive coding, and enterprise integration connecting to Salesforce, SAP, Oracle, other systems. People use Pega because comprehensive automation reduces manual work, AI improves decisions, and costs $200-500+/user/mo providing enterprise-grade BPM.

Pega shines in large enterprises with complex processes (banking, insurance, healthcare), customer service organizations managing cases, IT teams building custom applications, and organizations prioritizing AI decisioning. Enterprises see results, often reducing process time by 40-60% and improving customer satisfaction by 30%.

Pega is recommended for large enterprises who want to automate complex business processes and workflows.

Company Size:

• Enterprise

• Process automation orchestrating multi-step workflows across departments and systems
• AI decisioning using ML to personalize customer interactions and recommendations
• Case management handling complex customer service and support scenarios
• Low-code development enabling rapid application building without extensive coding
• Enterprise integration connecting to Salesforce, SAP, Oracle, and other platforms
• Analytics dashboards tracking process performance, bottlenecks, and optimization opportunities

Pega is a business process management platform designed for enterprise workflow automation. It provides process automation, AI decisioning, case management, low-code development, enterprise integration, and analytics. People use Pega because comprehensive automation reduces complexity and costs $200-500+/user/mo.

Pega shines in large enterprises with complex processes (banking, insurance), customer service managing cases, IT building applications, and organizations prioritizing AI decisioning. Enterprises reduce process time by 40-60%, improving customer satisfaction by 30%.

Pega offers enterprise subscription plans starting at approximately $200/month per user for Professional with core features, scaling to $500+/month per user for Enterprise with advanced capabilities. Custom pricing based on deployment size and features. 30-day demo/trial available.

Starting Price: $200+/month per user Trial: Available, 30 days demo

Professional

$200+ Per User, Per Month

Process automation, basic AI decisioning, case management, low-code tools, enterprise integration, email support

Business

$350+ Per User, Per Month

All Professional features, advanced AI, custom applications, analytics, priority support

Enterprise

$500+ Per User, Per Month

All Business features, API access, SSO, dedicated support, white-label, SLA guarantee, unlimited scale

Complexity: Expert

Pega's implementation begins with discovery and proof-of-concept, with full deployment in 6-12 months. For full deployment, expect 6-12 months to define process requirements and workflows, integrate with enterprise systems, build custom applications, configure AI decisioning models, migrate legacy processes, train IT and business users, and establish governance.

• Reduce process time by 40-60% with comprehensive automation
• Improve customer satisfaction by 30% with AI decisioning
• Automate complex workflows at $200-500+/user/mo across departments
• Manage customer service cases efficiently with case management
• Build custom applications rapidly with low-code tools
• Integrate with Salesforce, SAP, Oracle seamlessly

Visit Website: https://www.pega.com

From: $200+/month per user Trial: Available, 30 days demo

• Enterprise

Complexity: Expert

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