Observe.AI

Overview

• Conversation Intelligence
• Contact Center AI
• Call Analytics
• Compliance Monitoring
• Agent Coaching
• Quality Assurance
• Speech Analytics
• Performance Management

Observe.AI is a conversation intelligence platform designed for enterprise contact centers and large sales teams analyzing high call volumes. It provides call transcription converting 100% of conversations to text automatically, AI analytics detecting patterns, sentiment, and key moments, compliance monitoring flagging policy violations and risks in real-time, automated scoring evaluating agent performance on every call, and coaching engine generating personalized recommendations. People use Observe.AI because 100% call coverage improves insights, AI reduces manual QA work, and costs $99-299/user/mo providing enterprise intelligence.

Observe.AI shines in enterprise contact centers with high volume, sales teams needing compliance monitoring, quality assurance teams automating scoring, and managers coaching remotely. Teams see results fast, often improving agent performance by 25-40% and reducing compliance violations by 60%.

Observe.AI is recommended for enterprise contact centers and large sales teams analyzing high call volumes.

Company Size:

• Mid-Market
• Enterprise

• Call transcription converting 100% of customer conversations to text automatically
• AI analytics detecting patterns, sentiment, topics, and key conversation moments
• Compliance monitoring flagging policy violations and regulatory risks in real-time
• Automated scoring evaluating every agent on every call using AI models
• Coaching engine generating personalized recommendations based on performance
• Platform integration connecting to Genesys, Five9, Salesforce, other systems

Observe.AI is a conversation intelligence platform designed for enterprise contact centers. It provides call transcription, AI analytics, compliance monitoring, automated scoring, coaching engine, and platform integration. People use Observe.AI because 100% coverage improves quality and costs $99-299/user/mo.

Observe.AI shines in enterprise contact centers with high volume, sales teams needing compliance, quality assurance automating scoring, and managers coaching remotely. Teams improve agent performance by 25-40%, reducing compliance violations by 60%.

Observe.AI offers subscription plans starting at $99/month per user for Professional with core features, scaling to $299/month per user for Enterprise with advanced capabilities. All plans include call transcription and AI analytics. 30-day demo/trial available.

Starting Price: $99/month per user Trial: Available, 30 days demo

Professional

$99 Per User, Per Month

Call transcription, AI analytics, basic compliance, automated scoring, coaching recommendations, email support

Business

$199 Per User, Per Month

All Professional features, advanced compliance, custom scorecards, team analytics, priority support

Enterprise

$299 Per User, Per Month

All Business features, API access, custom integrations, dedicated support, SLA guarantee

Complexity: Intermediate

Observe.AI's implementation begins with platform integration and first analyzed call within 1-2 weeks. For full deployment, expect 4-8 weeks to integrate with contact center platform, configure transcription and analytics, build compliance rules, create scoring models, set up coaching workflows, train QA team, and roll out to agents.

• Improve agent performance by 25-40% with AI-driven coaching
• Reduce compliance violations by 60% with real-time monitoring
• Analyze 100% of calls at $99-299/user/mo eliminating sampling bias
• Automate quality assurance scoring saving QA team time
• Detect patterns and trends across all conversations
• Integrate with Genesys, Five9, Salesforce platforms seamlessly

Visit Website: https://www.observe.ai

From: $99/month per user Trial: Available, 30 days demo

• Mid-Market
• Enterprise

Complexity: Intermediate

• Gong - Conversation intelligence
• Chorus - Sales intelligence
• CallMiner - Speech analytics
• Balto - Real-time guidance
• Cresta - Contact center AI