Dialpad

Overview

• Cloud Phone System
• Sales Dialer
• Call Intelligence
• AI Transcription
• Real-Time Coaching
• Contact Center
• VoIP Platform
• Conversation Intelligence

Dialpad is an AI-first business communications platform designed for sales teams, contact centers, and remote organizations who need more than just voice calling. It combines cloud-based phone system with local presence dialing, AI-powered real-time transcription during calls, live sentiment detection alerting reps to frustrated customers, automated call summaries with action items, and CRM integration syncing call data to Salesforce and HubSpot. People use Dialpad because it eliminates post-call note-taking, provides real-time coaching during conversations, and makes every call searchable through AI transcription.

Dialpad shines in inside sales teams making 50-100+ calls per day, customer success organizations tracking sentiment across accounts, and contact centers requiring call quality monitoring at scale. Teams see results fast, often reducing post-call admin time by 70%, improving call quality scores by 15-20%, and making ramp time 30% faster with real-time coaching. It fits smoothly into your tech stack by integrating natively with Salesforce, HubSpot, Slack, Google Workspace, and Microsoft Teams. Dialpad is not designed for basic phone calls but focuses on AI-enhanced conversations efficiently.

Dialpad is recommended for inside sales teams, contact centers, customer success organizations, and remote teams who want AI-powered calling with real-time transcription and CRM integration.

Company Size:

• SMBs
• Mid-Market
• Enterprise

• AI-powered real-time call transcription (95%+ accuracy)
• Live sentiment analysis and emotion detection
• Automated call summaries with action items
• Real-time coaching cues and battle cards
• CRM integration syncing call data to Salesforce/HubSpot
• Local presence dialing and SMS capabilities

Dialpad is an AI-first business communications platform designed for sales teams and contact centers who need more than voice calling. It combines cloud phone system, AI-powered real-time transcription, live sentiment detection, automated call summaries, and CRM integration. People use Dialpad because it eliminates post-call note-taking and provides real-time coaching.

Dialpad shines in inside sales making 50-100+ calls per day, customer success tracking sentiment, and contact centers requiring call quality monitoring. Teams see results fast, often reducing admin time by 70% and improving quality scores by 15-20%.

Dialpad offers subscription plans starting at $15/user/month for the Standard plan with basic calling and transcription, scaling up to $35/user/month for Enterprise with advanced AI features and integrations. All plans include cloud calling, voicemail, and basic transcription, with higher tiers adding real-time AI, sentiment analysis, and advanced CRM sync. Custom contact center pricing available. 14-day free trial available.

Starting Price: $15/user/month Trial: Available, 14 days of trial

Standard

$15 Per User, Per Month

It includes:

• Cloud phone system
• Unlimited calling (US/Canada)
• Basic call transcription
• Voicemail & SMS
• Mobile & desktop apps
• Email support

Pro

$25 Per User, Per Month

It includes:

• All Standard features
• Real-time AI transcription
• Automated call summaries
• CRM integration (Salesforce, HubSpot)
• Call recording
• Priority support

Enterprise

$35 Per User, Per Month

It includes:

• All Pro features
• Live sentiment analysis
• Real-time coaching cues
• Advanced analytics
• Custom integrations
• Dedicated support

Contact Center

Contact Sales

It includes:

• All Enterprise features
• Contact center features
• Queue management
• Quality monitoring
• Advanced reporting
• Account management

Complexity: Intermediate

Dialpad's implementation begins with quick account creation, phone number porting or selection, and CRM integration within 1-2 hours for basic calling. For full deployment with AI transcription, coaching workflows, and team rollout, expect 1-2 weeks to configure call routing, set up coaching playbooks, integrate with Salesforce/HubSpot, train teams on AI features, and establish performance monitoring before scaling call operations.

• Transcribe calls in real-time with 95%+ accuracy using AI
• Detect sentiment and emotions during customer conversations
• Generate automated call summaries with action items
• Provide real-time coaching cues to sales reps
• Sync call data to CRM without manual entry
• Reduce post-call admin time by 70%

Visit Website: https://www.dialpad.com

Social:

• LinkedIn: https://www.linkedin.com/company/dialpad/
• Twitter: https://twitter.com/dialpad

From: $15/user/month Trial: Available, 14 days of trial

• SMBs
• Mid-Market
• Enterprise

Complexity: Intermediate

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